Did you receive helpful advice and treatment from our doctors, nurses and staff?
Would you recommend us to your friends and family?
We would welcome your feedback at Riverside Surgery. To post your feedback and to see ratings and reviews from patients, please click here .
Patient Survey Results and Action Plan 2013-2014
The results of our 2013-2014 Patient Survey are now available to view and download. We had 30 completed responses submitted. Whilst we would have liked more submissions, the survey results have been vey helpful in formulating an action plan with our Patient Reference Group (PRG) to improve our provision of healthcare services to our patients. The survey results, PRG Report and Action Plan for 2013-2014 can be found by clicking here:
Data Sharing with the Health and Social Care Information Centre
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone. This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you. You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet “How information about you helps us to provide better care”.
Summary Care Records (SCR)
The NHS is improving the way your health information is stored & managed through the introduction of the Summary Care Record (a secure electronic record). It will hold limited essential information derived initially from your GP records, including medication, adverse reactions & allergies and significant medical history.
The benefits are improved information flow between patient & staff, and better treatment in emergencies & out-of-hours.
For more information please go to www.nhscarerecords.nhs.uk or call 08453 700 750. You can opt out of having a SCR by going into the website & completing the form found on 'Your Summary Care Record options'.
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