Surgery Closure Notice
The surgery will be closed on Bank Holiday Monday 30 May 2016 and will re-open again on Tuesday 31 May 2016 at 08.00am. In an EMERGENCY only please call NHS direct on 111. If the emergency is life threatening please dial 999.
2015 Patient Survey
We would be grateful if you would complete this survey about your doctor/nurse and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank yo
Named Accountable GP
From the 1st April 2015, all practices are required to inform their patients of their Named Accountable GP. This is part of the GMS contract change for 2015 - 2016 that was agreed between BMA's General Practitioners Committee and NHS Employers.
Although every patient now has a Named Accountable GP allotted to them, you can still book an appointment with any doctor of your choice. If you would like to know who your Named Accountable GP is and you receive repeat prescriptions, it can be found on the prescription counterfoil. Alternatively, please ask any member of staff who will be able to advise you.
Medicine Sick Day Rules
When you should stop taking your medication?
When you are unwell with any of the following:
Then STOP taking the medicines listed here. Restart when you are well (after 24-48 hours of eating and drinking normally). If you are in any doubt, please contact us or your pharmacist.
Did you receive helpful advice and treatment from our doctors, nurses and staff?
Would you recommend us to your friends and family?
We would welcome your feedback at Riverside Surgery. To post your feedback and to see ratings and reviews from patients, please click here .
Alternative Options to A&E (Accident & Emergency)
Please click on the following link: Alternative Options
A new way to get your medicines.
The NHS is introducing the Electronic Prescription Service which will give you the option to ‘nominate’ the place you choose to get your medication from so that they can receive your prescriptions electronically. This could save you a trip to your GP practice just to collect a prescription form - particularly if you have regular prescriptions.
To register for this service, visit the pharmacy you wish to nominate to receive your e-prescriptions. Alternatively, come to the surgery and pick-up a consent form to take to your nominated pharmacy.
Data Sharing with the Health and Social Care Information Centre
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone. This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you. You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet “How information about you helps us to provide better care”.
Summary Care Records (SCR)
The NHS is improving the way your health information is stored & managed through the introduction of the Summary Care Record (a secure electronic record). It will hold limited essential information derived initially from your GP records, including medication, adverse reactions & allergies and significant medical history.
The benefits are improved information flow between patient & staff, and better treatment in emergencies & out-of-hours.
For more information please go to www.nhscarerecords.nhs.uk or call 08453 700 750. You can opt out of having a SCR by going into the website & completing the form found on 'Your Summary Care Record options'.
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