Doctor and nurse services for residents of Mile Oak, Hangleton and Portslade

Booking and cancelling appointments with your Portslade GP

Repeat Prescription ordering at Portslade County Clinic Doctors surgery

Online Patients services

NHS clinics and services at Portslade County Clinic

Do you need an appointment? Please check our 'self help' guide first for advice on where to go to seek medical advice when you are feeling unwell to see if there is a better alternative.

Repeat prescriptions will take a minimum of 72-96 hours (3-4 working days). All requests MUST be made in writing. Alternatively you can register to order your repeat prescriptions using our online system.

Our web module, Systm Online, allows patients to book and cancel appointments and order repeat prescriptions online. Log in now or find out more about our online sevices.

The results of our recently conducted patient survey are now available to view . In consultation with the local patient group we have also produced a report and action plan.

Use online services at Riverside Surgery Appointments at Riverside GP Practice Riverside, Horsham - Surgery Hours Contact Details Registering as a patient with Riverside Surgery First Aid Advice Gp Timetable, Riverside Surgery
Log into online services Book/cancel appointment View surgery hours See contact details Register/change details Get first aid advice View our GP timetable

Flu Clinics

Over 65's, children aged 2-4, pregnant women and those with underlying disease are eligible for a flu vaccination. Please contact the surgery to make an appointment for your flu vaccination.

Named Accountable GP

From the 1st April 2015, all practices are required to inform their patients of their Named Accountable GP. This is part of the GMS contract change for 2015 - 2016 that was agreed between BMA's General Practitioners Committee and NHS Employers.

Although every patient now has a Named Accountable GP allotted to them, you can still book an appointment with any doctor of your choice. If you would like to know who your Named Accountable GP is and you receive repeat prescriptions, it can be found on the prescription counterfoil. Alternatively, please ask any member of staff who will be able to advise you.

Medicine Sick Day Rules

When you are unwell with any of the following:

  • Vomiting or diarrhoea (unless only minor)
  • Fevers, sweats shaking

Then STOP taking the medicines listed here. Restart when you are well (after 24-48 hours of eating and drinking normally). If you are in any doubt, please contact us or your pharmacist.

  • ACE Inhibitors: Medicine names ending in 'pril' e.g. lisinopril, perindopril, ramipril
  • ARBs: Medicine names ending in 'sartan' e.g. losartan, candesartan, valsartan
  • NSAIDs: Anti-inflammatory pain killers e.g. ibuprofen, diclofenac, naproxen
  • Diuretics: Sometimes called 'water pills' egg furosemide, spironolactone, indapamide, bendroflumethiazide
  • Metformin: A medicine for diabetes



Did you receive helpful advice and treatment from our doctors, nurses and staff?

Would you recommend us to your friends and family?

We would welcome your feedback at Riverside Surgery. To post your feedback and to see ratings and reviews from patients, please click here .

Alternative Options to A&E (Accident & Emergency)

Please click on the following link: Alternative Options

Electronic Prescriptions

A new way to get your medicines.

The NHS is introducing the Electronic Prescription Service which will give you the option to ‘nominate’ the place you choose to get your medication from so that they can receive your prescriptions electronically. This could save you a trip to your GP practice just to collect a prescription form - particularly if you have regular prescriptions.

To register for this service, visit the pharmacy you wish to nominate to receive your e-prescriptions. Alternatively, come to the surgery and pick-up a consent form to take to your nominated pharmacy.

Patient Survey Results and Action Plan 2013-2014Patient Survey Results

The results of our 2013-2014 Patient Survey are now available to view and download. We had 30 completed responses submitted. Whilst we would have liked more submissions, the survey results have been vey helpful in formulating an action plan with our Patient Reference Group (PRG) to improve our provision of healthcare services to our patients. The survey results, PRG Report and Action Plan for 2013-2014 can be found by clicking here:

Data Sharing with the Health and Social Care Information Centre

Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.  This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.  This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.  You have a choice.  If you are happy for your information to be used in this way you do not have to do anything.  If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet “How information about you helps us to provide better care”.

More information can be found here If you wish to opt out click here to download the opt out form

Summary Care Records (SCR)

The NHS is improving the way your health information is stored & managed through the introduction of the Summary Care Record (a secure electronic record). It will hold limited essential information derived initially from your GP records, including medication, adverse reactions & allergies and significant medical history.

The benefits are improved information flow between patient & staff, and better treatment in emergencies & out-of-hours.

For more information please go to or call 08453 700 750. You can opt out of having a SCR by going into the website & completing the form found on 'Your Summary Care Record options'.

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