Coronavirus: How best to use our services
At this very difficult time for the country, the NHS is under great strain and we need to use our resources in the safest and most efficient way to be able to deal with this national emergency and so we ask for your help to make the best use of the surgery:
- Attendance Restrictions – we are taking measures to reduce the spread of infection and so from now, attendance in person at the surgery will only be permitted if you have a booked appointment. If you wish to pick up/drop off any documents, please telephone the surgery to check how best to do this. Please note that you will not be able to discuss any matters face to face with the reception team
- Routine check-ups – at this time of heightened risk we have been instructed by NHS England to delay some of the routine annual check-ups, until a later date deemed safer to do so, to allow our teams to deal with the other problems related to Coronavirus. In the short term this will not place you at any risk and so please do continue with your regular medications. If you feel that there is a more urgent need to review you then please do contact us and you will be triaged by the reception team, under our clinical instructions. If the receptionists feel you do need contact with a clinician, you will then be triaged by one of our clinical staff members as part of our management strategy.
- Blood Tests – these will continue through Horsham Hospital. We would ask you to delay a blood test until the government guidelines are lifted, unless of course if you have been advised by the surgery, that your blood test is urgent or essential. You should only attend the phlebotomy department at the hospital if you are free of symptoms of a cough or fever, and are not under the guidance of isolation or shielding.
- Consultations – across the UK all GP practices are trying to increase the use of technology to communicate with patients. We know from experience that many problems can be dealt with on the telephone and we are therefore conducting telephone triage with ALL patients first, before deciding the appropriate next steps. You may be called to the surgery for a review if we feel it is essential and safe to do so. We will rapidly be developing other strategies such as a web portal, and video consultations to try to help you better during this challenging time.
- Text Services / Website – this has become an efficient way to send a message to you directly. We will keep you updated with any changes through text messaging. We will also regularly update the website, and keep informative links available for you to explore for up to date information from various NHS and Government organisations.
- Online Access – we strongly advocate the use of this service which allows you to continue to request repeat medications and view your test results so saving time for everyone, and reducing unnecessary calls to the surgery. You can apply for online access here
- Prescription supplies – to avoid national stock shortages and excessive practice and pharmacy workload, please do not order your repeat prescriptions too early for the purpose of stocking up. This is not necessary. At this challenging time we are happy to receive requests up to 1 week before you run out of medication as this gives us more time to process the request
- Prescription Requests – we now do expect all patients to move to on-line requests but if you do have to then please phone the surgery
- Prescription Collection – most of our patients use the Electronic Prescription Service [EPS] as this allows us to send the prescriptions directly to your named pharmacist and prescriptions simply do not get lost. Please sign up NOW as collection from the surgery places you and others at greater infection risk.
We will update your further as the situation changes at the surgery